Privacy Policy

1. Who Is Responsible for Your Personal Data?

Astro Wisdom is responsible for the processing of personal data described in this Privacy Policy.

Astro Wisdom
Westmadeweg 8
2553 EM The Hague
The Netherlands

Dutch Chamber of Commerce number: 91360315
Email: info@astrowisdom.nl
Website: www.astrowisdom.online

For questions about privacy or the use of your personal data, please contact us at info@astrowisdom.nl.

2. Personal Data We Collect

Depending on how you use our website and services, we may collect and process the following personal data:

• first and last name;

• email address and telephone number;

• billing address, city and country;

• date of birth;

• exact time of birth;

• place and country of birth;

• information required to prepare an astrology report, birth chart or consultation;

• information you voluntarily provide about your personal circumstances, relationships, family, career, finances, spirituality or life questions;

• order, transaction, payment and invoice details;

• communications sent through email, contact forms or other communication channels;

• newsletter preferences;

• IP address;

• browser type, device information and technical data; and

• information about how you use and navigate our website.

We ask you not to provide personal information that is not reasonably necessary for your order, consultation or enquiry.

3. Birth Data and Astrological Services

To provide personalised astrological services, we may process your date of birth, exact birth time and place of birth.

These details may be required to calculate or interpret a birth chart and to prepare services such as:

• natal chart reports;

• Nakshatra analyses;

• relationship or compatibility reports;

• karmic astrology reports;

• wealth and career analyses;

• transit forecasts;

• annual astrology forecasts;

• beauty and astrology reports; and

• personalised consultations.

Your birth details and the resulting astrological interpretations may reveal or suggest personal characteristics, preferences, patterns or life themes. We only use this information to provide the service you requested.

Astrological reports and consultations are intended for personal insight, reflection, spiritual exploration and entertainment. They do not constitute medical, psychological, legal, tax, investment or financial advice.

Astro Wisdom does not use astrological information to make decisions that produce legal effects or similarly significant consequences for you.

4. Information About Other People

You may sometimes provide birth details or other personal data relating to a partner, child, family member or another person, for example when ordering a relationship or family analysis.

By submitting another person’s information, you confirm that:

• you are authorised to provide the information;

• you have informed the person concerned where appropriate;

• you have obtained their consent where consent is required; and

• you will not provide more information than is necessary for the requested service.

Personal data relating to a child under the age of 16 may only be submitted by, or with the permission of, the child’s parent or legal guardian.

Astro Wisdom may refuse to process third-party data where we reasonably believe that the information has been provided without an appropriate legal basis or authorisation.

5. Sensitive Personal Data

During an enquiry, order or consultation, you may voluntarily provide information relating to your health, religious or spiritual beliefs, ethnic background, relationships or other sensitive personal circumstances.

Astro Wisdom does not generally require sensitive personal data unless it is relevant and necessary for the specific service you request.

Where sensitive personal data is voluntarily provided, we will only process it:

• to respond to your specific question;

• to prepare or deliver the requested service;

• where necessary, on the basis of your explicit consent; or

• where another lawful exception under applicable data-protection law applies.

You may withdraw your consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Please do not submit medical records, identity documents or other highly sensitive information unless Astro Wisdom has specifically confirmed that this is necessary.

6. Why We Process Your Personal Data

We may process personal data for the following purposes:

• to respond to questions and contact requests;

• to process, administer and deliver orders;

• to prepare personalised astrology reports and analyses;

• to provide consultations;

• to provide digital products, study guides and other purchased content;

• to operate free astrology tools and calculators;

• to create and manage a customer account, where applicable;

• to process payments and issue invoices;

• to communicate about an order or service;

• to provide customer support;

• to correct or reissue a report;

• to send newsletters and marketing communications where permitted;

• to operate, analyse, maintain and improve our website;

• to secure our website, systems and services;

• to prevent fraud, misuse and unauthorised access;

• to maintain business and financial records;

• to comply with tax, accounting and other legal obligations;

• to establish, exercise or defend legal claims; and

• to handle complaints and disputes.

We will not use your personal data for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by law.

7. Legal Bases for Processing

Under the General Data Protection Regulation, or GDPR, we must have a lawful basis for each processing activity.

Depending on the circumstances, we rely on one or more of the following legal bases:

Performance of a Contract

We process personal data where this is necessary to enter into or perform a contract with you. This includes processing an order, preparing an astrology report, providing a consultation and delivering a digital product.

Legal Obligation

We process and retain certain information where this is necessary to comply with legal obligations, including tax, accounting and administrative requirements.

Legitimate Interests

We may process personal data where this is necessary for our legitimate business interests, provided that your privacy rights and interests do not override those interests.

Our legitimate interests may include:

• providing customer service;

• administering our business;

• improving our services;

• securing our website and systems;

• preventing fraud and misuse;

• maintaining evidence of orders and communications; and

• establishing or defending legal claims.

Consent

We rely on your consent where required, including for:

• sending optional newsletters or promotional communications;

• processing certain voluntarily provided sensitive personal data; and

• other activities for which consent is legally required.

You may withdraw your consent at any time.

8. Newsletter and Marketing Communications

If you subscribe to our newsletter, we may use your name and email address to send you:

• astrology insights;

• educational content;

• information about new reports or services;

• business updates; and

• special offers and promotions.

Marketing emails are sent on the basis of your consent or, where legally permitted, in connection with an existing customer relationship.

You can unsubscribe at any time by using the unsubscribe link included in the email or by contacting info@astrowisdom.nl.

Unsubscribing from marketing communications does not prevent us from sending necessary service messages about an existing order or transaction.

Astro Wisdom does not sell or rent its mailing lists or personal data to third parties.

9. Payments and Stripe

Online payments are processed through Stripe.

When you make a payment, Stripe may process information such as:

• your name;

• email address;

• billing details;

• payment method;

• bank or card information;

• transaction amount;

• currency;

• IP address; and

• fraud-prevention information.

Astro Wisdom does not normally receive or store your complete payment-card details. These details are processed directly by Stripe.

Stripe acts as an independent data controller for certain payment and compliance activities and as a service provider for other processing activities. Stripe’s own privacy policy applies to its processing of personal data.

Stripe may process information in countries outside the European Economic Area. Where required, Stripe uses recognised legal safeguards for international transfers.

More information is available in the privacy documentation published by Stripe.

10. Website Hosting and JouwWeb

Our website is hosted and technically supported by JouwWeb.

JouwWeb may process limited personal and technical data on our behalf in connection with:

• website hosting;

• website security;

• contact forms;

• website administration;

• order functionality;

• technical logging; and

• the operation and maintenance of the website.

JouwWeb may also use essential technical service providers to deliver its platform. Its processing is subject to its own privacy and security documentation and, where applicable, a data-processing agreement.

11. Other Service Providers

We may use carefully selected service providers to support our business operations, including providers of:

• email and business communications;

• cloud storage;

• website maintenance;

• newsletter distribution;

• bookkeeping and accounting;

• security and fraud prevention;

• analytics;

• translation;

• document preparation;

• report design and formatting;

• customer support; and

• automation or artificial-intelligence tools.

These providers only receive the personal data reasonably necessary to perform their services.

Where a provider processes personal data on our behalf, we take appropriate contractual and organisational measures. Service providers are not permitted to use personal data for their own unrelated marketing purposes.

We may also disclose personal data:

• where required by law or a competent authority;

• to professional advisers such as accountants, lawyers or insurers;

• in connection with a business restructuring, merger or transfer; or

• where necessary to establish, exercise or defend legal claims.

12. Use of Artificial Intelligence and Automation Tools

Astro Wisdom may use artificial-intelligence or automation tools to assist with activities such as:

• structuring a report;

• improving language and readability;

• translating content;

• checking consistency;

• formatting documents;

• generating general explanatory text; and

• supporting administrative processes.

Where such tools are used, we aim to minimise the amount of personal data shared and, where reasonably possible, remove or replace identifying information.

We do not provide personal data to AI service providers for their own independent marketing purposes.

AI-supported output may be reviewed, adjusted or supplemented before delivery. Astro Wisdom does not rely solely on automated processing to make decisions that produce legal or similarly significant effects concerning you.

Please do not provide unnecessary sensitive information in open text fields.

13. International Transfers of Personal Data

Some of our service providers, including payment, email, cloud, analytics or AI providers, may be established outside the European Economic Area or may use servers located outside the EEA.

Where personal data is transferred outside the EEA, we take reasonable steps to ensure that an appropriate legal transfer mechanism is in place. Depending on the destination and provider, this may include:

• an adequacy decision adopted by the European Commission;

• the European Commission’s Standard Contractual Clauses;

• the EU–US Data Privacy Framework, where applicable; or

• additional contractual, technical or organisational safeguards.

You may contact us for more information about the safeguards used for a particular international transfer.

14. Data Retention

We do not retain personal data for longer than reasonably necessary for the purpose for which it was collected, unless a longer retention period is required by law.

We generally apply the following retention periods:

• contact enquiries that do not result in an order: up to 12 months after the enquiry has been completed;

• customer and order correspondence: up to 2 years after the last substantive communication;

• birth details and information used to prepare an astrology report: up to 2 years after delivery of the service;

• completed astrology reports: up to 2 years after delivery, allowing us to answer questions, correct errors or provide replacement copies;

• invoices, transaction records and financial administration: at least 7 years where required by Dutch tax law;

• newsletter subscription data: until you unsubscribe or withdraw your consent;

• consent records and unsubscribe records: for as long as reasonably necessary to demonstrate compliance; and

• complaints and legal claims: for as long as necessary to resolve the matter and comply with applicable limitation periods.

In specific circumstances, we may retain information for a shorter or longer period where this is necessary, proportionate or legally required.

After the applicable retention period expires, personal data is deleted, anonymised or securely destroyed.

15. Data Security

Astro Wisdom takes appropriate technical and organisational measures to protect personal data against:

• loss;

• theft;

• unauthorised access;

• misuse;

• alteration;

• accidental disclosure; and

• unlawful destruction.

Depending on the nature of the processing, these measures may include:

• encrypted website connections using SSL/TLS;

• access controls;

• strong passwords;

• two-factor authentication where available;

• restricted access to customer information;

• software and security updates;

• secure storage and backups;

• data-minimisation procedures;

• service-provider agreements; and

• periodic review of access rights and security measures.

No method of online transmission or electronic storage is completely secure. Although we take reasonable measures to protect personal data, absolute security cannot be guaranteed.

16. Your Privacy Rights

Under the GDPR, you may have the following rights:

• the right to receive information about the processing of your personal data;

• the right to access your personal data;

• the right to correct inaccurate or incomplete data;

• the right to request deletion of your personal data;

• the right to restrict processing;

• the right to object to processing based on legitimate interests;

• the right to object to direct marketing at any time;

• the right to withdraw consent;

• the right to receive certain data in a structured, commonly used and machine-readable format;

• the right to have certain data transferred to another organisation where technically feasible; and

• the right not to be subject to a decision based solely on automated processing where that decision has legal or similarly significant effects.

These rights are not absolute. In some circumstances, we may need or be legally required to continue processing certain information. For example, we may be required to retain invoices and transaction records for tax purposes.

To exercise your rights, email info@astrowisdom.nl.

Please clearly describe your request. To prevent unauthorised access or fraud, we may ask for additional information to verify your identity. We will not request more identification information than reasonably necessary.

We will normally respond within one month. Where a request is complex or multiple requests have been submitted, this period may be extended in accordance with the GDPR. We will inform you if an extension is required.

17. Complaints

If you have a concern about how Astro Wisdom processes your personal data, please contact us first at info@astrowisdom.nl. We will make reasonable efforts to resolve your concern.

You also have the right to submit a complaint to the Dutch supervisory authority:

Autoriteit Persoonsgegevens
Website: www.autoriteitpersoonsgegevens.nl

If you live in another EU or EEA country, you may also contact the data-protection authority in your country of residence.

18. External Links

Our website may contain links to third-party websites, social-media platforms or external services.

Astro Wisdom is not responsible for the content, security practices or privacy policies of third-party websites. We recommend reviewing the privacy policy of any external website before submitting personal data.

19. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website, business processes or legal obligations change.

The most recent version will always be published on this page. The date of the latest update appears at the top of the Privacy Policy.

Where changes are significant, we may provide an additional notice through our website or, where appropriate, by email.